What if I forgot my password?


Login Screen Reset

If you are unable to remember your password click on the "Forgot Password" link on the Login page.
Clicking on the "Forgot Password?" link will open the "Forgot Password" window. Enter your email address that has been registered with LoanBeam and click on the "Submit" button.

Email Reset Link

An email notification with a link for resetting your password will be sent to the email address registered on the system. A notification pop-up indicating the same will appear on the screen.

Forgot Password Screen

Clicking on the link in the email will take you to the "Forgot Password" screen from where you can reset your password. Enter the answer to your secret question and click on "Submit".

If the answer to the secret question does not match then the following message will pop-up.
If the answer matches then you will be directed to the below screen to reset your password.

New Password

Enter your new password in the field for "Enter Password". While entering the password you will see a pop-up indicating if it matches the minimum requirement. The matched credentials will turn green. All the credentials should match so that the password is accepted.  

Retype the password in the field for 'Re-enter Password' and click on "Create New Password" button.

If the new password is successfully created the below message will appear.

You cannot use the password that has been already used. In case you use the password that has been already used, an error message pops-up.
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